The number of players who requested a refund for Cyberpunk 2077 is small but not negligible.
Overnight, CD Project published his profit report for the whole of 2020 [PDF]which covers your entire business, including a recent release Cyberpunk 2077, continued sales of The Witcher, as well as revenues from Gwent and GOG.
The CD Project revealed that by the end of 2020, Cyberpunk 2077 had sold 13.7 million copies worldwide. PC and Stadia demanded the lion’s share of sales, namely 56%. Next is the PlayStation with 28%, followed by the Xbox with 17%.
In total, CD Projekt had revenue of more than $ 563 million in 2020 (net income of $ 303 million), four times that of 2019. Part of this week’s report and beyond call for earnings was to offer more details about different parts of the business and address investors’ concerns about a number of issues.
During the conference call, the CD Projekt touched on a refund for Cyberpunk 2077. The developer / publisher specifically discussed the Help Me Refund campaign, which sent approximately 30,000 refund requests. In the end, it cost the company $ 2.23 million.
Help Me Refund was a campaign to offer dissatisfied players who could not get compensation directly from retailers / digital stores full compensation. It was a time-limited program that CD Projekt came up with due to widespread mistrust, seemingly as a way to save part of its reputation.
But help me get my money back is just a small part of the cost of getting a refund. In the same report, the company also revealed that $ 51.2 million (including aid refunds) was the actual cost of the refund in 2020. The CD Project stated that these costs are “provisions for refunds and expected adjustments to license messages related to the sale of Cyberpunk 2077 in its edition, in the 4th quarter of 2020. “
As he stressed Ars Technica and analyst Mike Futter, the number covers all refunds for Cyberpunk 2077, including retail and digital returns. It also includes expected refund losses in the first quarter of 2021, as well as losses that were made very late last year and were not included in the report.
Brutally opaque business manifestations are likely to be intentional, as is the placement of this particular site in a larger report. However, the $ 51 million is small compared to the CD Project’s sales and profits by 2020, but it is significantly more than would suggest that it will depart from the original CD Project statement, which, as stated, only covers Help Me Refund.