Netflix does not load on Sony Smart TV

Sony Smart TV does not play Netflix? Then you’ve got come to the precise place.

Many folks use their good TVs not only to look at TV, but additionally to surf the Internet, watch YouTube and even their favourite TV exhibits and films on streaming apps like Netflix.

But generally the Netflix app does not work as supposed on Sony Smart TVs. The most common situation that users report is the lack to open the app.

Some of them get Sorry, we had been unable to entry the Netflix service. Check Network Settings to connect with an accessible community and use Netflix (-100). error or spinning icon and nothing occurs.

Another common mistake is Sorry, we had been unable to entry the Netflix service. Try restarting the Netflix app (-111).

Fortunately, as a result of Sony Smart TVs use Android OS, there are a number of options you’ll be able to attempt to resolve the issue.

How do I get Netflix to work on my Sony TV?

1. General troubleshooting steps

  1. Check in case your web connection is working correctly. If you might be linked to a wi-fi community, attempt to restart the router.
  2. Make positive the Sony Smart TV has newest firmware replace put in.
  3. Check if other apps, ideally streaming companies, work effectively.
  4. Update Netflix app. In addition, you may also attempt Reload Netflix.

2. Netflix Error (-100)

If you do not have entry to Netflix on your Sony Smart TV, however you’ll be able to open other apps and companies, the best answer is to restart the TV.

To achieve this, maintain down on button for about 6 seconds or till the TV restarts. After the machine restarts, Netflix ought to work correctly.

This methodology labored for a lot of Smart TV house owners, so make sure you attempt it your self, as it could possibly resolve your drawback with out a lot stress.

Another confirmed answer is to carry down Home button on the distant control, and a activity swap ought to seem. From there you’ll be able to choose Netflix, Print Down, and so OK to close the app.

Restart Netflix and now it ought to work with none issues.

3. Netflix Error (-111)

  1. When you get this error, you will notice an error message below the error message RESET or OK button, relying on the Netflix model. If you have got the RESET button, click on on it and the issue needs to be resolved. If you have got the OK button, comply with the subsequent steps to reset the app.
  2. Print Home button on the distant control.
  3. Navigate to Settings> Apps> System apps.
  4. Select NETFLIX and so Force termination NETFLIX.
  5. After that, take away the app’s information and cache by choosing Delete information and Clear cache.
  6. Power reset Your TV.
  7. After the TV restarts, go to Google Play Store and replace the Netflix app.
  8. When the replace is full, log in to Netflix along with your credentials and the app will work correctly.

4. Netflix error function is not accessible

  1. Print Home button on the distant control.
  2. Go to now Settings> System settings.
  3. Select Setup and so Network.
  4. Select Update Internet content material.

After performing the ability cycle, the app ought to begin working correctly.


Not with the ability to play Netflix movies on your Sony Smart TV is sort of an annoying drawback, however following the options on this article ought to allow you to resolve the issue.

The easiest options are to restart your TV or kill the Netflix app after which restart it, so make sure you attempt them first.

After following the troubleshooting steps above, however Netflix nonetheless does not reply, give your self credit score for the time you spent fixing the issue.

Before giving in to annoyance, there’s one other strategy to stream and obtain limitless TV exhibits, originals, award-winning motion pictures from Pixar, Disney, Star Wars, National Geographic and Marvel with the Disney + app.

Access the Google Play Store from the house screen of your Sony Smart TV, obtain and set up Disney + and watch a whole lot of flicks at any time.

Disney + is accessible for a month-to-month subscription to get full entry to Disney World leisure.

Get Disney +

If you have got any other options or questions, please go away them within the feedback part below.